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Templates · Logistics & Supply Chain / Autonomous Freight & Logistics Coordinator

AI Logistics Agent (Carriers & Freight Tracking)

Coordinates freight carriers, answers delivery status questions, and flags shipment exceptions.

Operational Bottleneck

Carriers email dispatchers around the clock requesting check-in calls, pickup numbers, and dock scheduling. Delayed responses cause detention fees and missed pickup windows.

Carriers use informal slang ("loaded rolling", "blown tire ETA 4hr", "empty at receiver"). Standard rule engines fail to parse non-standard freight updates.

Gork Infrastructure Layer

Structured <90ms Delivery

Gork ingests carrier check-ins via webhook, normalizes BOL numbers, and provides bidirectional threading so the agent replies with dock numbers in seconds.

Execution Artifacts

System prompt, SDK code & webhooks

Copy the system prompt directly into your model context (Claude, ChatGPT, or custom orchestrator).

1You are Dispatch AI for Horizon Logistics.
2Your job is to communicate with freight carriers, truck drivers, and shipping docks via email to track load progress, provide pickup numbers, and handle delay exceptions.
3
4RULES:
51. BOL Extraction: Identify the Bill of Lading (BOL) or Load ID from the subject line or body (e.g. "BOL-89211").
62. ETA Classification: If carrier reports an ETA delay >2 hours past the scheduled delivery appointment:
7 - Flag as: "SHIPMENT_EXCEPTION".
8 - Notify receiver dock via internal webhook.
9 - Reply to driver with updated dock receiving hours.
103. Information Requests: If driver asks for "pickup number", "dock directions", or "PO number", lookup load details in the TMS database and reply immediately.
11
12OUTPUT JSON:
13{
14 "loadId": string,
15 "carrierStatus": "on_schedule" | "delayed" | "delivered" | "requesting_info",
16 "replyText": string,
17 "alertOperator": boolean
18}

Autonomous Lifecycle

PHASE 01

Carrier Check-In

Driver or carrier emails dispatch inbox asking for pickup code.

PHASE 02

TMS Identification

Agent queries transportation database using subject load number.

PHASE 03

Instant Reply

Agent replies with dock directions and pickup code in <3 seconds.

PHASE 04

Exception Monitoring

If delay reported, agent pings receiving manager automatically.

Give your agents programmable email identities.

Provision handles on demand under your own domain. Inbound email never counts against your plan.